Contact & Legal Information

If you have any questions about our collections, need help with your order, or require support, please reach out to us.

• Email: info@maisonvelle.co.uk
• Customer Helpline: +41 78 799 22 84
• Operating Hours: Monday – Friday, 10:00 AM – 6:00 PM (GMT)

Corporate Information

Legal Operator: Vouge Verde Mösch

Legal Form: Swiss Sole Proprietorship

Owner: Flynn Miró Mösch

Company Identification Number (UID): CHE-418.910.820

Registered Business Address: Bahnhofstrasse 12, 2502 Biel/Bienne, Switzerland

All commercial activities conducted through this online store are operated by Vouge Verde Mösch.

Return Address

Please send eligible returns to our U.S. returns facility at the following address:

Miss Rosier – Manufacturer and Authorised Return Facility
1202A Airport Rd
North Brunswick, NJ 08902
United States

Maison Velle is the vendor and customer-facing retailer. For UK statutory cancellation, notify us within 14 days of receiving your order and send the return within the following 14 days; no prior approval is required. A return slip helps us identify your parcel but is not a condition of your statutory right. See our Return & Refund Policy for full instructions, exceptions and return-shipping costs.