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Contact & Legal Information
If you have any questions about our collections, need help with your order, or require support, please reach out to us.
- Email: info@maisonvelle.co.uk
- Customer Helpline: +41 78 799 22 84
- Operating Hours: Monday – Friday, 10:00 AM – 6:00 PM (GMT)
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Corporate Information
Legal Operator: Vouge Verde Mösch
Legal Form: Swiss Sole Proprietorship
Owner: Flynn Miró Mösch
Company Identification Number (UID): CHE-418.910.820
Registered Business Address: Bahnhofstrasse 12, 2502 Biel/Bienne, Switzerland
All commercial activities conducted through this online store are operated by Vouge Verde Mösch.
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Return Address
Please send all authorized returns exclusively to our U.S. returns facility at the following address:
Miss Rosier – Cooperation Partner of Maison Velle
1202A Airport Rd
North Brunswick, NJ 08902
United StatesPlease note that returns must be authorized in advance before being shipped to this address.
Delivery Information
Once your order is placed, our system begins processing it immediately:
- Order Cut-off Time: 6:00 PM (GMT)
- Handling Time: 0–1 Business Days (Monday–Friday)
- Transit Time (United Kingdom): 5–10 Business Days
- Transit Time (Rest of the World): 7–12 Business Days
Customer Support
Contact us
We are happy to personally assist you. Your inquiries will be answered within 24 hours.
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