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  • Contact & Legal Information

    If you have any questions about our collections, need help with your order, or require support, please reach out to us.

    • Email: info@maisonvelle.co.uk
    • Customer Helpline: +41 78 799 22 84
    • Operating Hours: Monday – Friday, 10:00 AM – 6:00 PM (GMT)
  • Corporate Information

    Legal Operator: Vouge Verde Mösch

    Legal Form: Swiss Sole Proprietorship

    Owner: Flynn Miró Mösch

    Company Identification Number (UID): CHE-418.910.820

    Registered Business Address: Bahnhofstrasse 12, 2502 Biel/Bienne, Switzerland

    All commercial activities conducted through this online store are operated by Vouge Verde Mösch.

  • Return Address

    Please send all authorized returns exclusively to our U.S. returns facility at the following address:

    Miss Rosier – Cooperation Partner of Maison Velle
    1202A Airport Rd
    North Brunswick, NJ 08902
    United States

    Please note that returns must be authorized in advance before being shipped to this address.

Delivery Information

Once your order is placed, our system begins processing it immediately:

  • Order Cut-off Time: 6:00 PM (GMT)
  • Handling Time: 0–1 Business Days (Monday–Friday)
  • Transit Time (United Kingdom): 5–10 Business Days
  • Transit Time (Rest of the World): 7–12 Business Days

Customer Support

Contact us

We are happy to personally assist you. Your inquiries will be answered within 24 hours.