Last updated: 26 August 2026
This policy applies to orders from the Maison Velle online store, which is legally operated by Vouge Verde Mösch, Switzerland.
1. Free delivery on every order
Standard delivery is free on every order. There is no minimum spend and no separate shipping charge at checkout.
2. Where your order is dispatched from
Maison Velle sells the Miss Rosier collection as an authorised retail partner under a wholesale agreement with the brand. Orders are picked, packed and dispatched from the authorised Miss Rosier fulfilment facility in the United States:
Miss Rosier
1202A Airport Rd
North Brunswick, New Jersey 08902
USA
Administration, customer service and returns approval are handled by Vouge Verde Mösch in Biel/Bienne, Switzerland.
Verification: our authorisation to sell Miss Rosier products can be confirmed directly with the brand at hello@missrosier.com.
3. Processing and delivery estimates
- Order cut-off: 6:00 PM GMT on business days.
- Handling time: 0–1 business day, Monday to Friday.
- United Kingdom transit time: 5–10 business days after dispatch.
- Other eligible countries: 7–12 business days after dispatch.
These are estimates, not guaranteed delivery dates. Weekends, public holidays, customs clearance, weather, peak periods and carrier disruption can affect delivery. If we become aware of a material delay, we will contact you where reasonably possible.
4. Tracking
We send an order confirmation after purchase and a dispatch confirmation with tracking information when available. Tracking events can take time to appear and the final delivery may be completed by a local carrier.
5. Taxes, customs duties and import charges
All taxes and import duties are already included in the price you see. The amount shown at checkout is the total amount payable to us and to anyone else in connection with your order. There is nothing further to pay on delivery.
Orders are shipped on a delivered-duty-paid basis. Import VAT, customs duty and any carrier clearance fee are settled by us, not by you.
If a carrier nevertheless asks you for a payment when your parcel arrives, keep the receipt and send it to info@maisonvelle.co.uk with your order number. We will reimburse the full amount.
We do not mark commercial orders as gifts and we do not declare a value lower than the actual transaction value.
6. Address restrictions
We do not ship to P.O. boxes or APO, FPO or DPO addresses. Please provide a complete street address, postcode and reachable contact information. If a parcel is returned because an address was incorrect or incomplete, reasonable redelivery costs may apply where permitted by law.
7. Missing, damaged or returned parcels
If tracking shows delivered but the parcel is missing, check the delivery address, safe places, household members and neighbours, then contact the carrier and us. If a parcel is lost in transit, we will arrange the remedy required by applicable law. If a parcel arrives damaged, contact info@maisonvelle.co.uk as soon as reasonably possible with your order number and photographs.
8. Contact and operator
Online-store name: Maison Velle
Legal operator: Vouge Verde Mösch
Owner: Flynn Miró Mösch
Company identification number: CHE-418.910.820
Address: Bahnhofstrasse 12, 2502 Biel/Bienne, Switzerland
Email: info@maisonvelle.co.uk
Telephone: +41 78 799 22 84
