Privacy policy

Last updated: 16 August 2026

1. Who is responsible for your personal information

Vouge Verde Mösch is the controller responsible for personal information processed through the Jacqueline van Hoef online store at www.jacquelinevanhoef.co.uk. Jacqueline van Hoef is the customer-facing name of the store.

Legal operator: Vouge Verde Mösch
Legal form: Swiss sole proprietorship
Owner: Flynn Miró Mösch
Company identification number: CHE-418.910.820
Address: Bahnhofstrasse 12, 2502 Biel/Bienne, Switzerland
Email: info@jacquelinevanhoef.co.uk
Telephone: +41 78 799 22 84

The store is hosted by Shopify, which provides the e-commerce platform used to operate the website and checkout.

2. Information we collect

Depending on how you interact with us, we may collect:

• contact and identity information, such as name, email address, telephone number and postal address;
• order and transaction information, such as products, order number, billing and delivery details, payment status, returns and refunds;
• account information and preferences, where customer accounts are available;
• messages, support requests, reviews and other information you choose to provide;
• device and usage information, such as IP address, browser, device identifiers, pages viewed, referring pages and interaction data; and
• cookie, analytics and advertising information, subject to your choices and applicable law.

Payment providers process the payment credentials needed to complete a transaction. We do not store full card numbers.

3. Sources of information

We receive information directly from you, automatically from your device, and from service providers involved in hosting, payments, fraud prevention, fulfilment, delivery, analytics, customer support and marketing.

4. How we use information

We use personal information to:

• provide the website, checkout and customer accounts;
• process payment, fulfil and deliver orders, provide tracking and handle returns or refunds;
• respond to questions, complaints and support requests;
• protect the store, customers and service providers against fraud, misuse and security incidents;
• operate, measure and improve the website, products, marketing and customer experience;
• send marketing where permitted and according to your preferences; and
• comply with legal, tax, accounting, consumer-protection and regulatory obligations.

5. Legal bases

Where UK GDPR or EU GDPR applies, we rely as appropriate on performance of a contract, compliance with legal obligations, legitimate interests, and consent. Legitimate interests may include operating and improving the store, customer support, security, fraud prevention and understanding service performance, balanced against your rights. You may withdraw consent at any time where processing is based on consent.

6. How we share information

We may share personal information as necessary with Shopify; payment and fraud-prevention providers; fulfilment, shipping and logistics partners; IT, hosting, security, analytics and customer-support providers; advertising and marketing providers where permitted; professional advisers; and public authorities where legally required.

We do not sell personal information for money. Certain advertising or analytics disclosures may be treated as a “sale”, “sharing” or targeted advertising under some privacy laws. Where applicable, you may opt out through the privacy controls available on the website or by contacting us.

7. Cookies and similar technologies

We and our service providers use cookies and similar technologies to run checkout and core site functions, remember preferences, measure performance and, where permitted, support advertising. Non-essential technologies are subject to consent or opt-out controls where required. You can use the cookie banner, privacy preference tools and browser settings to manage available choices.

8. Marketing

We send promotional communications only where permitted. You can unsubscribe using the link in an email or by contacting info@jacquelinevanhoef.co.uk. Service messages about orders or accounts are not marketing.

9. International transfers

Because we use international service providers and fulfilment partners, information may be processed outside your country, including in Switzerland, the United Kingdom, the European Economic Area, the United States, Canada, China and other countries where providers operate. Where required, we use recognised transfer mechanisms or contractual and organisational safeguards.

10. Retention and security

We retain information only as long as reasonably necessary for the purposes described above, including order fulfilment, support, returns, fraud prevention, disputes and legal, tax or accounting requirements. Retention periods vary by record and applicable law.

We use reasonable technical and organisational measures designed to protect personal information. No method of electronic storage or internet transmission is completely secure.

11. Your rights

Depending on your location and applicable law, you may have rights to access, correct, delete or receive your information; restrict or object to processing; withdraw consent; opt out of direct marketing, targeted advertising or certain sharing; and complain to a supervisory authority. UK residents may contact the Information Commissioner’s Office, and residents of other countries may contact their local authority.

To exercise a right, email info@jacquelinevanhoef.co.uk. We may ask for information needed to verify your identity and request.

12. Children

The store is not directed to children under 16. We do not knowingly collect personal information from children. Contact us if you believe a child has provided information so that we can take appropriate action.

13. Third-party links

The website may link to third-party sites or services. Their privacy practices are governed by their own notices, and we are not responsible for them.

14. Changes to this policy

We may update this policy to reflect changes in law, technology, service providers or our practices. The revised version will be published with an updated date.

15. Contact

For privacy questions or requests, contact Vouge Verde Mösch at info@jacquelinevanhoef.co.uk or Bahnhofstrasse 12, 2502 Biel/Bienne, Switzerland.