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Shipping policy

Last updated: 16 August 2026

This policy applies to orders from the Jacqueline van Hoef online store, which is legally operated by Vouge Verde Mösch.

1. Dispatch origin

Our administration and customer support are based in Switzerland. Unless a product page or checkout states otherwise, orders are dispatched directly by our fulfilment and sourcing partners in China. The dispatch location and carrier may vary by item and destination.

2. Processing and delivery estimates

  • Order cut-off: 6:00 PM GMT on business days.
  • Handling time: 0–1 business day, Monday to Friday.
  • United Kingdom transit time: 5–10 business days after dispatch.
  • Other eligible countries: 7–12 business days after dispatch.

These are estimates, not guaranteed delivery dates. Weekends, public holidays, customs clearance, weather, peak periods and carrier disruption can affect delivery. If we become aware of a material delay, we will contact you where reasonably possible.

3. Shipping charges

  • Orders over £40: free standard shipping to eligible destinations.
  • Orders of £40 or less: £5 standard shipping.

The shipping charge that applies to your order is shown at checkout before payment. A destination may be excluded if no shipping option is offered at checkout.

4. Tracking

We send an order confirmation after purchase and a dispatch confirmation with tracking information when available. Tracking events can take time to appear and the final delivery may be completed by a local carrier.

5. Taxes, customs duties and import charges

All applicable taxes, import VAT, customs duties and mandatory import-clearance or carrier charges are included in the price or checkout total. We arrange delivery on a duties-and-taxes-paid basis or use an equivalent arrangement. Customers are not required to pay additional taxes, customs duties or mandatory carrier-clearance charges before or upon delivery.

If a carrier requests payment of an import charge, contact info@jacquelinevanhoef.co.uk before paying so that we can resolve the charge. This included-charge policy applies regardless of the dispatch origin or order value.

We do not mark commercial orders as gifts or declare a value lower than the actual transaction value.

6. Address restrictions

We do not ship to P.O. boxes or APO, FPO or DPO addresses. Please provide a complete street address, postcode and reachable contact information. If a parcel is returned because an address was incorrect or incomplete, reasonable redelivery costs may apply where permitted by law.

7. Missing, damaged or returned parcels

If tracking shows delivered but the parcel is missing, check the delivery address, safe places, household members and neighbours, then contact the carrier and us. If a parcel is lost in transit, we will arrange the remedy required by applicable law. If a parcel arrives damaged, contact info@jacquelinevanhoef.co.uk as soon as reasonably possible with your order number and photographs.

8. Contact and operator

Online-store name: Jacqueline van Hoef
Legal operator: Vouge Verde Mösch
Owner: Flynn Miró Mösch
Company identification number: CHE-418.910.820
Address: Bahnhofstrasse 12, 2502 Biel/Bienne, Switzerland
Email: info@jacquelinevanhoef.co.uk
Telephone: +41 78 799 22 84

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